Refund policy

We want you and your pet to be happy with everything you buy from Wagglynn. If something isn't right, here is how returns work.

30-day returns

You can return most items within 30 days of delivery for a full refund. There is no restocking fee.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

Items we cannot accept back

For the safety of other customers and their pets, we cannot accept returns of:

Opened food, treats or supplements
Opened flea, tick, worming or other medical treatments
Used grooming tools that have been in contact with an animal
Any item marked non-returnable on its product page

If one of these arrives damaged, faulty or incorrect, contact us and we will put it right.

How to start a return

Email us at support@wagglynn.com with your order number and what you would like to return. We will confirm the return address and the next steps. Items sent back without contacting us first cannot be accepted.

Refunds

Once we receive and inspect your return we will let you know whether the refund was approved. Approved refunds are returned to your original payment method within 10 business days. Depending on your bank or card issuer it can take longer than that to appear on your statement.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us within 7 days with a photo and we will arrange a replacement or a refund at no cost to you.